Community
Community and Reviews Policy
How MateRico treats reviews, examples, community content, moderation, and authenticity.
Last updated: June 19, 2026
Current production status
MateRico may show editorial examples, placeholder previews, or imported community-style cards while product/community features are being built. They must not be presented as verified consumer reviews unless the underlying review system, source, and display method are documented.
If a review, score, testimonial, or community post is not live user-generated content, the surface must be hidden from release or labeled clearly enough that a reasonable visitor cannot mistake it for authentic consumer feedback.
Authenticity rules
Public ratings or review summaries may be shown only when they are calculated from genuine underlying submissions using a documented method. MateRico does not suppress negative reviews because of sentiment and does not make incentives conditional on positive content.
- Material connections, incentives, freebies, sponsorships, or editorial relationships must be disclosed near the relevant content.
- Sample, seeded, mock, or editorial content must be marked as such or kept out of production-facing review surfaces.
Moderation and takedown
MateRico may remove or restrict content that is illegal, abusive, spam, off-topic, privacy-invasive, unsafe, misleading, or unsupported by the review/source rules.
Product reviews start pending and become public only after backoffice acceptance. For complaints, takedown requests, correction requests, or moderation appeals, contact hello@thematerico.com.
Current review flow
Reviews require a signed-in MateRico account. Public review summaries are calculated from accepted reviews using three required 1-5 ratings averaged server-side to one decimal place. Backoffice accept/decline decisions are logged as moderation evidence.