Community
Community and Reviews Policy
How MateRico treats reviews, examples, community content, moderation, and authenticity.
Last updated: August 6, 2026
Current production status
MateRico currently supports signed-in product reviews and public photo posts in the mobile community feed. Reviews wait for moderation before publication; community photo posts are published after upload validation and can be reported, hidden, or removed.
Editorial examples, seeded content, or imported community-style cards must not be presented as verified user content unless the source and display method are documented and clearly labelled.
Authenticity rules
Public ratings or review summaries may be shown only when they are calculated from genuine underlying submissions using a documented method. MateRico does not suppress negative reviews because of sentiment and does not make incentives conditional on positive content.
- Material connections, incentives, freebies, sponsorships, or editorial relationships must be disclosed near the relevant content.
- Sample, seeded, mock, or editorial content must be marked as such or kept out of production-facing review surfaces.
Moderation and takedown
MateRico may remove or restrict content that is illegal, abusive, spam, off-topic, privacy-invasive, unsafe, misleading, or unsupported by the review/source rules.
Product reviews start pending and become public only after backoffice acceptance. Community posts can be reported from the app, and users can block another account. For illegal-content reports, complaints, takedown requests, correction requests, or moderation appeals, contact [email protected].
Current community flow
Publishing a review or community photo requires a signed-in MateRico account and explicit acceptance of the current Terms and Community Policy. MateRico records the policy version, source, locale, timestamp, and basic request metadata as acceptance evidence.
Public review summaries are calculated from accepted reviews using three required 1-5 ratings averaged server-side to one decimal place. Backoffice accept/decline decisions are logged as moderation evidence. A community-post author can delete their post, and other signed-in users can report the post for review.
